Hospitality House managing the active cluster of COVID-19


The Northwest North Carolina Hospitality House, in partnership with High Country Community Health and AppHealthCare, is currently managing an active group of COVID-19 positive cases, both in shelters and camps.

In accordance with internal protocols, the family wing at the Brook Hollow Road facility is currently used as an isolation and quarantine area for those living in the location.

For the time being, the Hospitality House will restrict access to this facility to employees, residents currently living there, and interns. In addition, all new people seeking access to their Emergency Shelter or Night-by-Night Shelter program must provide evidence of a negative polymerase chain reaction (PCR) test result within the last 72 hours. Rapid tests and PCR tests are currently carried out on site every Tuesday afternoon.

Individuals and families currently homeless in Ashe, Wilkes, Avery, Watauga, Mitchell, Yancey, and Alleghany counties should call (828) 264-1237 and speak to Outreach Coordinator Logan Shaut. Individuals and families currently at risk of losing their housing and becoming homeless should call (828) 264-1237 and speak to Homeless Prevention and Diversion Coordinator Marnie Slawson.

“We are taking these necessary steps to protect our customers and the community,” explains Tina B. Krause, General Manager of the Hospitality House. “Our diligence regarding hygiene, masking and social distancing kept the coronavirus away from us for fourteen months. Unfortunately, like many companies in the highlands, we are now dealing with this in our doors. “

Non-resident community members using Hospitality House Day services – meals, showers, laundry, computers, telephones, lockers, and medical supplies – will not have access to the facility until further notice. The laundry room, public computer, laundry and telephone are not accessible during this time.

Samaritan’s North American Disaster Unit of North Wilkesboro has temporarily installed a portable shower unit in the parking lot, and two outdoor port-a-johns are available for non-residents.

Krause adds: “We are grateful for the quick response and partnership of the Samaritan Purse Disaster Relief unit to provide showers and sanitary facilities on site for our customers who live outside.”

Hospitality House previously ran an on-site vaccination clinic in collaboration with High Country Community Health and was in the planning stage to provide weekly on-site vaccinations via AppHealthCare when the cluster was identified.

“We have worked to ensure that our residents have the opportunity to be vaccinated,” Krause continued. “However, with night bed sales, it was challenging when people come and go. We look forward to offering vaccines locally once this cluster is behind us. “

Grab-n-Go meals from the Hospitality House Community Kitchen will continue to be served in take-out containers throughout the day along with coffee, bottled water and disposable cutlery on the porch for those in need of a hot meal.

The Emergency Food Pantry is open seven days a week from 12 p.m. to 4 p.m. only as a transit service. Customers who have access to the pantry should remain in their vehicle and always wear a mask.

“We remain steadfast in our mission to promote the health, safety and wellbeing of the homeless in our Seven Mountain Region,” said Todd Carter, Chief Development Director of the Hospitality House. “We work 24 hours a day, seven days a week and provide an important safety net for thousands of people in need. We are grateful for the cooperation and partnerships that enable us to continue to offer these necessary services. “

Community members who wish to donate towels, washcloths, shampoo, toiletries, blankets and other items are asked to shop at the Hospitality House Amazon Wishlist or to drop items at a table on the rear loading bay and then call the front desk (828)) 264-1237 ext. 0 make an employee aware of their donation.

For the latest updates and ways to get support, please visit and follow us on social media Facebook / Instagram / TikTok: @hosphouse; Twitter @HospHouseNWNC.

To make a financial contribution, visit or Venmo @hosphouse. CashApp $ hosphouse or


Comments are closed.